Terms and Conditions for the user of the TechRelate Ltd website & Services
This website is operated by TechRelate Ltd (TechRelate) of 465C Hornsey Road, London, N19 4DR. We can be contacted on +44 (0) 3300 100 201, and by email at help@TechRelate.co.uk.
The terms and conditions for the use of our website are set out below, and should be read carefully before you use the site. TechRelate hopes that you will revisit our website and we recommend that you check these terms and conditions every now and again as we may make some changes to them. Your continued use of the site confirms your acceptance of our terms and conditions.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
The contents of these pages (http://www.techrelate.co.uk), including all web design, text, graphics and their arrangement and selection along with the source code and software are copyright TechRelate Ltd 2017 and its agents, providers or affiliates. You may download to a local hard disk and print extracts from this website for your personal use. You may also recopy downloaded extracts to others provided you do not do so for profit. However, reproduction of part or all of the contents in any form is prohibited unless for personal use. None of the content of this website may be copied or otherwise incorporated into or stored in any other design, logo, website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, linking to or framing of this site or any part of it is not permitted without express permission.
Although the information contained in this website is given in good faith and is correct at the time of posting, we do not warrant that the information will always be complete, accurate, up-to-date or reliable. No information, whether oral or written, obtained by you from the TechRelate.co.uk website shall give rise to any duty of care, contract, warranty or any other obligation which is not expressly stated. We make no warranty or representation that the use of this website will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs. This site and all information, names, images, logos and icons is provided on an “as is” basis without any representation or endorsement made and without any warranty or condition of any kind given, whether express or implied, including, but not limited to, any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, compatibility, accuracy, currency or non-infringement of any intellectual property right.
We assume no responsibility or liabilities for any information published on this website and further disclaim all liability in respect of such information. In particular, we hereby exclude all liability for any claims, losses, and demands or damages whatsoever in relation to any information, content, advertisements, procedures, products or methods contained in or referred to in the material published on the site.
You accept that, as a limited liability entity, TechRelate Ltd has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against TechRelate’s officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect TechRelate’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as TechRelate.co.uk.
Engineering Terms and Conditions
Whilst we embark on taking all due care in the use of your computer, TechRelate cannot guarantee this service will resolve the IT problem or that the attempt to resolve technical issues will not cause additional problems requiring an onsite engineer. TechRelate is not liable for any consequential damages and it is the client’s responsibility to backup all applications and data prior to the visit or session.
NB. Please close any personal or confidential information on your screen prior to the remote support session or site visit, as the technician will be viewing your desktop.
By using our support service you understand that:
- All remote service and software provided “as is” and at customers sole risk.
• You are responsible for the backup of your data and applications.
• TechRelate is not liable for consequential damages of any kind.
• TechRelate is not liable for unauthorised access to anybody’s computers via the remote software ‘TeamViewer’ (anyone can connect to your computer using TeamViewer, however they will need the password and unique identifier to do so).
• TechRelate will invoice with 30 day payment terms, if payment is not forthcoming within that period TechRelate reserves the right to undo any works completed or to suspend any services supplied irrespective of client productivity or data loss.
Remote Support Tools
TechRelate uses the software ‘TeamViewer’ to provide remote assistance and technical support. Features of this software include:
• Easy to use and totally secure. You are in full control and can end the session at any time by clicking cancel.
• Completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used in HTTPS/SSL technologies – the gold standard in security on the internet.
• Ability to diagnose and resolve problems remotely.
• Allow your support representative to view or control your desktop.
• Transfer files via direct transfer to or from the support representative (optional).
TechRelate reserve the right to revoke access to systems previously configured where payment is not forthcoming 30 days following invoice date. Support and maintenance of said systems may lapse and further billable configuration may be required. All work is invoiced on completion with 30 day payment terms unless otherwise specified. Any queries in relation to invoiced work are welcomed and considered before the invoice due date.
- TechRelate Ltd
- Information Collection
The TechRelate website collects information on a Contact form to allow us to respond to website visitor enquiries.
When using a contact form at TechRelate.co.uk, we will request from you the level of personal data to follow up your enquiry.
We will do our best to ensure that all enquiries are followed up to the best of our ability.
Website visitors who would like to be kept informed of TechRelate services in the future, are welcome to explicitly request such information when it is available.
TechRelate will not send any unsolicited marketing communications to an individual, unless we have received the individual’s express permission in advance.
TechRelate may collect and use the following kinds of personal information: information about your use of this website (including your IP address, browser resolution, the website you clicked through to here, and other non-identifiable information); information that you provide for the purpose of subscribing to the website services (including your name, your email address and your IP address); and any other information that you send to TechRelate.
- Use of information
In addition to the above uses, the website also uses the information acquired via the website to help understand how the site and its services are being used thereby allowing us to identify possible improvements in our website.
Various statistics and information relating to the site are collected on a regular basis and these may occasionally be communicated to selected business partners, for example the traffic our website receives for a specific search terms from a specific search engine. Our website visitor statistics package simply does not allow us to identify individual website users. In such a scenario, the information is presented in an `aggregate` format i.e. no personal customer information is presented allowing individual customer identification.
In short, TechRelate will never pass on your personal information to any outside parties, or use your personal information in ways unrelated to those described, without your prior confirmed consent.
Finally, we do not collect any personal data that is deemed `sensitive` such as medical conditions, religious beliefs, racial or ethnic origin etc.
- Information sharing
We will never share, sell or rent individual personal information to any Third Parties without your permission or unless ordered by a court of law.
- Site communications
The TechRelate.co.uk website may, from time to time, offers its users e-mail subscriptions to fact sheets or newsletters. Any such communications will always follow an `opt-in` policy whereby they will not be sent to you unless you have given us explicit written permission in advance to do so.
- Data security
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures designed to safeguard and secure the information we collect online.
Further details of our security procedures can be obtained by writing to us at the below address:
465C Hornsey Road,
- Access to personal data
You can access, and request updates to, all personally identifiable data by writing to us at the below address:
465C Hornsey Road,