OUTSOURCED IT SUPPORT
Your outsourced IT Support department without the overheads – On call 24/7, 365 days a year – Board level strategic IT advice
One off projects such as: – Platform changes – New software – Change of email provider
PAY AS YOU GO SUPPORT
No monthly commitment – Pay only for what you use – Support as and when you need it
Your business comes first. That means we aim to: – Answer your call in 15 seconds – Resolve your issue within the day – Work around your business so no down-time
Your business comes first, so we’re on hand 24/7 every day of the year. Keeping your business up and running is our no.1 priority.
INSTANT IT SUPPORT
We aim to answer calls within 15 seconds and deal with your IT issue within one day. This isn’t always possible but we’ll do everything we can to keep you up and running. We have engineers onsite daily throughout London helping our clients get the best from their technology.
Support is given by an engineer connecting to your computer using our secure remote support tool.
TechRelate is an IT Support company in London that gives you peace of mind by knowing your technology is in expert hands.
For established business and organisations of all sizes we have a professional IT Support package to suit your needs.
TechRelate takes the technology headaches away for businesses in North and Central London. We work with clients predominantly in the legal, financial and Healthcare sectors with a number of large charities too. We offer packages from a Basic Safety Net to bolster your current in house IT team or replace them completely with a fully outsourced IT department. Our approach is to partner with your organisation and draw up an in depth picture of your systems enabling us to provide strategic guidance which helps harness the power of technology and very effective support to minimise the potential losses of downtime.
Five reasons why we stand out in a crowded market:
1. Our team is made up of people who love technology but love helping people use it even more. All our clients know they can pick up the phone or email us any time of the day or night and speak to someone who is as keen as you are to sort out your problem.
2. Our business is built on honesty and integrity. We are transparent in our pricing and will always take the time to explain things clearly to you.
3. For us, professionalism means being meticulously organised and ensuring your systems are well documented so that we can give you a speedy service and informed advice. Our code of practice ensures that you get a high quality of service every time you deal with us.
4. We believe that technology and security go hand in hand. Lack of security is the biggest threat to the functioning of your business. We are committed to keeping your systems safe and secure. We will spend time understanding your people so that we can implement the controls your business needs.
5. A superb IT support service relies on an up to date knowledge of available technologies and industry challenges. All our engineers are backed by Microsoft certifications. Also, we only recommend and implement systems that we have proved to be effective. We are based in Finsbury Park, North London and work with over 200 clients all over the UK.